Patient Feedback

We conduct patient feedback surveys for our accreditation. We thank all patients who completed the survey.

Overwhelmingly our patients are satisfied with the quality of our care and the skills of staff we employ. However we always fall down on our appointments being on time…. To this end we have changed our usual appointment times to 20 minutes. Our reception staff will endeavour to allocate more time if you feel your issues are complex. Of course quality care takes time and is costly, so don’t be surprised if you are billed for a long /complex consultation when this is appropriate. Medicare rebates are greater for longer consultations but do not reflect the cost of providing a quality facility, employing skilled staff and all the additional costs of running a practice.

If we are running very late the reception staff will try to ring you to minimise your wait time in the clinic.